ISO 20000-1:2005
IT service management
Overview
The ISO 20000-1:2005 is the first global standard that specifically targets the IT Service Management with an integrated set of management processes for effective delivery of services. ISO 20000:1-2005 is based on the ITIL (Information Technology Infrastructure Library) framework.
ISO 20000-1 certification
ISO 20000-1 is developing into the most important standard for IT service management. It has become important for companies to meet this standard, and many will look for ISO 20000-1 accreditation among suppliers and partners.
ISO 20000-1 consists of two parts:
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ISO 20000-1 defines the requirements for an organisation to deliver services of an acceptable quality. The scope of ISO 20000-1 includes requirements for a management system; planning and implementing service management; planning and implementing new or changed services; service delivery process; relationship processes; resolution processes; control processes and release processes.
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BS 15000-2 is the code of practice. It describes the best practices for service management processes within the scope of ISO 20000-1. The code of practice will be useful to organisations that are preparing to be audited against ISO 15000-1 or planning service improvements.
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Benefits of adoption
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Organisation will be more competitive
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Reduction in risks and costs and
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Reduction in time to market new products and services
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Improves value for money and service quality
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Ensures that the customer's SLAs are me
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Certification process
The certification process is a multiple-step process. The certification cycle is described briefly:
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Application for certification
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Offer from PT. TÜV NORD Indonesia
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Offer acceptance from client and order confirmation by PT. TÜV NORD Indonesia
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Preaudit (optional)
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Certification audit
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Issue of certificate on successful completion of certification audit
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Surveillance audits at defined interval
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Recertification audit
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TUV's services
PT. TÜV NORD Indonesia has qualified auditors with expertise in IT and IT service management to conduct the audits. Our expert team will guide your organisation to achieve this certification.